Cancellations and refunds

How to cancel a Nima subscription and how refunds are handled.

This policy is set by Yarden Rubinstein, who runs Nima. Lemon Squeezy, the merchant of record, issues the refunds.

Cancelling

You can cancel at any time. Open Nima, go to General, choose Manage subscription, and cancel there. You keep Pro until the end of the period you have already paid for — cancelling does not cut you off that day — and you are not billed again.

If you cannot reach the app, write to support@mynima.io from the address on your account and we will point you at the right place.

Refunds

Within 14 days of your first payment, or within 14 days of a yearly renewal, you can have a full refund. Write to support@mynima.io from the address on your account. You do not need a reason, though we are glad to hear one.

Monthly renewals are not refunded. Cancel at any time and you keep Pro until the end of the month you have paid for, and you are not charged again.

A charge you did not intend, such as a duplicate, is always refunded in full.

A refund and a cancellation are two different things. Ask for both if you want both: a refund returns money already taken, and a cancellation stops the next charge. We will tell you plainly which one we have done.

Deleting your account in Nima cancels your subscription immediately and ends Pro at that moment, including time already paid for. If you are within a refund window, ask for the refund before you delete.

If you were charged twice

Write to support@mynima.io. Do not pay again and do not cancel and re-subscribe to fix it — we can see both payments and we will sort it out.

If you paid and Nima still says Free

Almost always this is a short delay while the payment is confirmed, or a different account signed in to the app than the one that paid. Check which email is signed in under General, then choose Refresh account. Do not pay a second time. If it has not resolved in a few minutes, write to support@mynima.io and say which email is signed in. Never send us a password or a card number.