Support

Help with Nima: payments, activation, account questions and getting in touch.

Write to support@mynima.io. A real person reads it. Tell us what you were doing and what happened instead; you never need to send a transcript, a password or a card number.

Payments

• I paid but Nima still says Free. Check which email is signed in under General and choose Refresh account. Confirmation can take a moment. Do not pay again. See cancellations and refunds.
• My card was declined or my renewal failed. Choose Manage subscription in Nima to update your payment details. Updating a card does not by itself restore Pro; the next successful payment does.
• I want to cancel, or get a refund. See cancellations and refunds.
• Where are my receipts? Lemon Squeezy emails them and keeps them reachable from the same Manage subscription link, even if your allowance is used up.

Account

• I signed in with the wrong account. Sign out and back in with the address that paid. Your subscription belongs to the account that bought it, not to whichever address is typed at checkout.
• I’m on a new computer. Install Nima, sign in, and your plan and usage follow the account. There is nothing to buy again.
• “You’re on the list.” Addresses from disposable email services wait for a manual check. Sign in with your usual address, or write to us and we will look at it.
• I want to delete my account. In Nima, open General and choose Delete account. Any subscription is cancelled first.

Using Nima

• Nothing was typed. Nima only inserts into the field you started in. If focus moved, it keeps the text so you can copy it, rather than putting it somewhere you did not mean.
• Reading picked up the wrong text. Drag across the exact words, or drag a region, instead of clicking.
• I ran out of allowance. Dictation and reading are counted separately. See what each plan includes.

We do not publish a guaranteed response time. We read everything and answer as quickly as we honestly can.